Overview

As a Senior Product Manager for ActiveFence (AF) Trust and Safety (T&S) SaaS Platform, you will play a pivotal role in driving the vision, roadmap, and execution of our product offerings in the trust and safety space. You will collaborate closely with cross-functional teams including engineering, design, customer success, sales, and customer support to deliver innovative solutions that address the evolving needs of our customers, in the evolving T&S space. Leveraging your expertise in product management and deep understanding of the market needs, you will lead the development of cutting-edge features and functionalities to delight our customers while ensuring the security and integrity of our platform.

Key Responsibilities:

Product Strategy and Roadmap Development:

• Craft a comprehensive product roadmap that reflects our vision and aligns with business objectives, prioritizing initiatives based on impact and feasibility.
• Define and articulate the product vision and strategy to key stakeholders.
• Conduct market research, competitive analysis, and customer interviews to uncover opportunities and challenges in the trust and safety domain.

Product Requirements Definition, Validation, and Prioritization:

• Collaborate with stakeholders to gather and translate requirements into detailed user stories and product specifications.
• Validate features through user interviews and testing to ensure they meet customer needs.
• Work closely with engineering and design teams to ensure the timely delivery of high-quality features.
• Prioritize feature development based on customer feedback, market trends, and business goals.

Feature Release and Adoption:

• Lead feature launches, coordinating with marketing and sales teams to develop go-to-market strategies, messaging, and collateral.
• Monitor feature adoption and usage metrics, collecting customer feedback to drive continuous improvement.
• Identify opportunities to enhance user engagement and retention through iterative product enhancements.
• Support product marketing, customer success, and support teams in creating effective training materials.

Analytics and Performance Tracking:

• Define key performance indicators (KPIs) and establish tracking mechanisms to measure product performance against goals.
• Analyze data and metrics to gain insights into user behavior and identify areas for optimization.
• Report regularly on product performance to stakeholders, highlighting successes, challenges, and growth opportunities.

Cross-Functional Collaboration:

• Partner with engineering, design, data science, and other teams to drive product development and adoption from conception to launch.
• Foster a collaborative environment to ensure alignment and successful execution of product initiatives.
• Serve as a subject matter expert in T&S, providing insights and guidance to inform product decisions.
• Build and maintain an advisory board of T&S professionals to stay informed about industry trends and market evolution.

• 7-10 years of experience in product management with a focus on Enterprise B2B SaaS products; experience in T&S or cybersecurity platforms is a significant advantage.
• Proven track record of creating roadmaps and leading cross-functional teams in fast-paced environments.
• Experience working directly with global Enterprise B2B customers.
• Excellent communication skills, with the ability to convey complex concepts to diverse audiences.
• Strong analytical skills with proficiency in data analysis tools and techniques.
• Experience in building enterprise-grade web applications and analytics dashboards.
• Familiarity with agile development methodologies and tools such as Jira or Asana.
• Ability to excel in an ambiguous and rapidly changing environment.
• Passion for innovation and a commitment to continuous learning and staying current with industry trends and emerging technologies.

If you’re driven by the challenge of advancing trust and safety solutions in a fast-evolving field, and if you thrive in a collaborative, dynamic environment, we invite you to apply for this pivotal role.