Manage a portfolio of customers, with a focus on developing and executing strategic success plans, aligning ActiveFence’s solutions with their business objectives and goals.
Conduct periodic executive reviews and health checks - accurately assessing customer health, helping define adoption strategies and ensure value realization
Collaborate with cross-functional teams to share customer feedback and act as an internal advocate for our customers
Develop and maintain a deep understanding of our products or services, staying up to date with industry trends and best practices to be able to keep customers informed as their trusted advisor.
Drive successful onboarding and implementation of ActiveFence technology working closely with technical and engineering resources.
Responsible for ensuring that customers are set up for success, identifying renewal risks, and driving action plans to successful renewal.

Requirements

What you’ll need:

5+ years of customer facing Enterprise Software experience in a Customer Success, Sales, Account Management or Project Management role
A highly ambitious attitude; full of new ideas and ready to jump in
Experience working in a fast paced, high-growth SaaS technology environment.
Demonstrated success in managing complex customer relationships, achieving customer satisfaction, and driving customer retention and expansion.
You are dedicated to deeply engaging with our customers, ensuring they derive maximum value from our platform to meet their business objectives.
Ability to prioritize and manage multiple complex customer accounts simultaneously, while maintaining a high level of attention to detail
Excellent communication skills especially at the C-level. Past experience working with senior C-level executives both internally and externally
High technical aptitude to learn customer use cases and architectural requirements for ActiveFence’s solutions
Understanding of the Trust & Safety industry is a plus.