Opmed.ai enables health systems to radically improve how they deploy operating room time, staff, and clinical resources using advanced AI, network science, and optimization algorithms. We work with leading health systems - including institutions like Mayo Clinic - to move beyond incremental improvements toward fundamentally better ways of operating. Our platform helps hospitals unlock capacity, increase throughput, improve staff utilization, and deliver measurable operational and financial impact.

Healthcare organizations often struggle to operationalize analytics and new technology into real workflow change. Opmed exists to close that gap - ensuring that advanced optimization translates into durable operational improvement.

Role Description

This is a full-time remote role with significant on-site travel. Regular in-person engagement with customer teams is a core part of this role and critical to its success. You will spend meaningful time on-site with hospital operational leaders, clinicians, and administrative staff to understand workflows firsthand, support implementation efforts, troubleshoot challenges in real time, and ensure Opmed’s solutions translate into real operational change.

This role is designed for a highly experienced operator who can drive complex healthcare implementations from concept through operational success. You will act as the central orchestrator of major customer engagements, ensuring that Opmed’s platform delivers measurable operational value inside large health systems.

You will serve as the primary strategic lead for one or more of Opmed’s most important health system partners, ensuring successful deployment, sustained adoption, and long-term expansion. This role combines strategic account leadership, program and implementation management, cross-team coordination, executive relationship development, and hands-on operational problem-solving.

You will work directly with hospital executives, physician leaders, operational teams, and Opmed’s internal product, engineering, and data science teams to ensure our technology is successfully implemented, adopted, and expanded.

This role goes well beyond coordination or traditional account management. You are expected to be in the details - driving progress, identifying where internal teams need stronger collaboration, surfacing gaps in process or communication, escalating issues early, maintaining radical transparency with both internal and external stakeholders, and pushing initiatives across the finish line in environments with competing priorities and complex organizational dynamics.

Key Responsibilities

Strategic Customer Leadership

Serve as the primary operational and strategic leader for major customer engagements.
Build trusted, deep relationships with hospital executives, physician leaders, and operational stakeholders through consistent on-site presence and follow-through.
Ensure Opmed is seen as a strategic partner rather than a technology vendor.
Identify opportunities to expand Opmed’s footprint across departments and operational areas.

Hands-On Implementation & Program Leadership

Own the end-to-end delivery of complex implementations, from early discovery through operational adoption - staying close to the work at every stage.
Spend regular time on-site with hospital teams to understand operational workflows, support implementation efforts, troubleshoot challenges, and drive adoption of new processes enabled by the platform.
Translate customer needs and workflows into clear requirements for product, data, and engineering teams.
Coordinate internal teams across product, engineering, data science, and customer success to drive progress - proactively identifying where collaboration is breaking down and stepping in to close gaps.
Maintain clear project structure including priorities, timelines, owners, and deliverables.

Cross-Team Coordination & Internal Advocacy

Act as the connective tissue between customer stakeholders and Opmed’s internal teams - ensuring nothing falls through the cracks.
Identify where internal handoffs, processes, or communication gaps are creating risk, and work proactively to resolve them.
Ensure that product development and implementation efforts remain tightly aligned with customer needs and timelines.
Bring operational insights and frontline customer context back into product and engineering discussions to shape product evolution.
Maintain radical transparency across teams - surfacing blockers, misalignment, and competing priorities before they escalate.

Risk Management & Escalation

Identify technical, operational, or adoption risks early through direct, hands-on engagement with both customer and internal teams.
Escalate issues before they become crises - with clear framing and proposed solutions.
Develop mitigation strategies and ensure alignment across teams.
Maintain transparency with both internal stakeholders and customers on project progress, risks, and dependencies.

Value Realization & Adoption

Ensure that Opmed’s solutions are not only implemented - but actively used and delivering measurable operational value.
Track success metrics such as throughput, utilization, scheduling efficiency, and staff optimization.
Drive adoption of new workflows and operational practices enabled by the platform, working directly alongside hospital teams to embed changes into daily operations.

Customer Expansion & Advocacy

Identify opportunities for new deployments across service lines and departments.
Develop strong customer champions across clinical, operational, and executive roles.
Support reference development and long-term strategic partnerships with customers.

Qualifications

Required Experience

10+ years of experience in healthcare operations, health technology, consulting, or related leadership roles.
Experience leading complex implementations or operational initiatives within large healthcare organizations.
Demonstrated success working hands-on with hospital executives, physician leaders, and operational stakeholders - not just managing from a distance.
Proven ability to coordinate cross-functional teams across product, engineering, and operational environments.
Willingness to travel regularly to customer sites and work hands-on with hospital operational teams during key phases of implementation and adoption.

Core Skill Set

Exceptional program and project leadership in complex, ambiguous environments.
Strong operational intuition - knowing what will work inside healthcare systems, not just what looks good in a plan.
Ability to translate complex data and analytics into actionable operational decisions.
Excellent stakeholder management and executive communication skills.
High degree of ownership, accountability, and execution focus - you follow through and hold others accountable.
Comfort identifying internal process gaps, facilitating difficult cross-team conversations, and driving alignment where it doesn’t exist naturally.

Preferred Background

Experience with perioperative services, capacity management, staffing optimization, or health system operations.
Prior work in healthcare consulting, digital health startups, or hospital operational leadership.
Familiarity with EHR platforms such as Epic or Oracle/Cerner.
Experience working alongside advanced analytics or AI-driven decision tools.

Why This Role Matters

Healthcare systems are filled with dashboards, analytics, and recommendations that never translate into real operational change. This role exists to ensure that Opmed’s technology does not become another unused tool.

You are here to make sure that implementations succeed, customers see measurable results, and Opmed becomes deeply embedded in how health systems operate. That requires being present - on the ground, in the room, in the details.

Your work will directly influence how hospitals deploy operating rooms, staff, and clinical resources - ultimately enabling healthcare providers to treat more patients and operate more effectively.