Field Technician

Wiliot

Wiliot

Dallas, TX, USA
Posted on Nov 26, 2024

Field Services Manager

  • CSM
  • Dallas
  • Associate
  • Full-time

Description

Wiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker, a computing element that can power itself by harvesting radio frequency energy, bringing connectivity and intelligence to everyday products and packaging, things previously disconnect from the IoT. This revolutionary mixture of cloud and semiconductor technology is being used by some of the world’s largest consumer, retail, food and pharmaceutical companies to change the way we make, distribute, sell, use and recycle products.

Our investors include Softbank, Amazon, Alibaba, Verizon, NTT DoCoMo, Qualcomm and PepsiCo.

We are growing fast and need people that want to be part of the journey, commercializing Sensing as a Service and enabling “Intelligence for Everyday Thing”.

Wiliot is revolutionizing how we interact with everyday products through our pioneering Ambient IoT platform. We are seeking a seasoned Field ServicesManager to lead our operations in the dynamic Dallas metroplex. This role involves overseeing the deployment, maintenance, and R&D activities for our innovative IoT solutions.

Responsibilities

Leadership and Team Management:

  • Oversee a team of field technicians and engineers to ensure seamless deployment and support of Wiliot's IoT solutions across Dallas.
  • Cultivate a culture of excellence, innovation, and safety within the field services group.

Project Management:

  • Manage installation projects from start to finish, ensuring projects meet timelines, quality standards, and budgetary constraints.
  • Identify and mitigate project risks, coordinate with internal teams, and communicate with stakeholders effectively.

Research and Development:

  • Lead field testing and R&D initiatives to enhance and develop Wiliot's IoT products, ensuring they align with market demands and technological advances.
  • Work closely with product development teams to incorporate field insights into product improvements.

Customer Relations:

  • Serve as the key liaison for clients, managing relationships, updates, and expectations for a superior customer experience.
  • Secure ongoing business and new opportunities through excellent client service.

Technical Proficiency:

  • Keep up-to-date with advancements in IoT, focusing on ambient computing and data technologies.
  • RF and IoT devices familiarity
  • Educate and upskill team members on new technologies and best practices.

Operational Excellence:

  • Develop and implement strategies to optimize field operations, reducing operational costs and enhancing productivity.
  • Manage inventory and equipment to support ongoing and future installations.

Compliance and Safety:

  • Ensure compliance with all relevant regulations and standards in field operations, prioritizing safety and environmental considerations.

Requirements

Qualifications:

  • Bachelor's degree in Engineering, Computer Science, Electronics or commensurate field experience
  • At least 2 years in a management role in field services, with experience in IoT or similar technology sectors.
  • Demonstrated success in managing technology-related project deployments.
  • Deep understanding of IoT, wireless networks, and data analytics.
  • Strong leadership abilities with experience in team development and engagement.
  • Exceptional problem-solving skills and strategic mindset.
  • Willingness to travel within the Dallas metroplex as needed.

Desirable Traits:

  • Enthusiasm for sustainable tech innovations and smart city solutions.

What We Offer:

  • Competitive compensation including performance-based bonuses.
  • Opportunities for career advancement in a cutting-edge tech company.
  • Comprehensive benefits including health, dental, vision, and retirement plans.
  • Supportive, inclusive work culture that encourages innovation, teamwork, and work-life balance.

Join Wiliot in Dallas where you'll spearhead the deployment of IoT solutions that are reshaping consumer and business interactions. If you're driven to excel in a high-energy environment and are passionate about leading at the intersection of technology and real-world applications, we encourage you to apply.