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Customer Support Leader

NeuroBlade

Ramat HaHayal, IL
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Industry: Semiconductors
  • Post Date: 05/10/2021
  • Website: neuroblade.ai
  • Company Address: Tel Aviv-Yafo

About NeuroBlade

Fast general purpose AI execution with no memory bottlenecks and no accuracy compromises.

Job Description

NeuroBlade is searching for an excellent Customer support leader to join our fast growing engineering team and make a wide impact on our customers successful integration.

We are looking for technical customer support leaders who are excited to build the infrastructure for new innovative technology in the domain of Data Center Compute for Data Analytics, with very high sense of initiative, self-motivation, open mind, and capable of working with all different development teams such as Software, Hardware, FPGA and VLSI, willing to take responsibility throughout the customer integration phases to production.

 

NeuroBlade is building high performance solutions for the Analytics market. NeuroBlade’ s unique hardware solution paired with a complete E2E SW stack, enables businesses to take the next leap forward by increasing the efficiency and affordability of their data-centers.

NeuroBlade is on a path to redefine an industry held back by the inability to analyze data in the speed and scale it needs. We design complete multi-disciplinary solution for data analytics acceleration.

NeuroBlade was established in 2018 with the stated goal of enabling faster time to data insights by freeing analytics from memory constraints. It led to creating an end-to-end solution, that radically improves performance

We’ve only just begun. 

What you’ll be doing

Build full customer experience infrastructure for NB
Pre-sale support in customers demonstrations and visits
Prepare and deliver customers training
Hands-on technical support to customers
Technical documentation for our customers
Installation of the software at customer sites
Debug and support customer integration using NB software and collaterals.


Required skills

5+ years’ experience in leading customers to success all the way to production
Proven track record with Tier1 customer support
Clear vision of how to deliver professional and positive customer experience
Great interpersonal skills
Ability to communicate technical issues clearly
Excellent integration and debug abilities to customer’s systems.
Proven experience working with complex distributed systems with a number of different communication protocols.
Proven hands on skills in a variety of software programming as Embedded C, Linux, Java, JavaScript.
Strong lab orientation
Endless Initiative and independence

MAJOR ADVANTAGES

Experience in storage systems support
Experience with Data Center infrastructure enterprise
Small team management experience
Experience with open source software