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IT Helpdesk - Ramat-Gan


Ramat Gan, IL / Remote
  • Job Type: Full-Time
  • Function: IT
  • Industry: Content Moderation
  • Post Date: 01/13/2022
  • Website: activefence.com
  • Company Address: Binyamina

About ActiveFence

ActiveFence detects malicious content online, at scale. Using AI-powered technology, we support technology platforms and government agencies as they fight terror, hate speech and other harmful activities online and offline. We’re on a mission to take the internet back from bad actors, protecting business interests and the public from harm.

Job Description

About The Position

Serve as a first level support for any IT related issues of the users and IT systems infrastructure. You’ll be part of the IT experts team.

  • Serve as the first point of contact for employees seeking technical assistance.
  • Support office and remote stations and compute hardware, meeting room equipment, network connectivity and cloud services.
  • HW office inventory responsibility.
  • Document and record events / problems and their resolution.
  • Identify and implement improvements on IT internal procedures.
  • Monitor IT interfaces and processes to ensure data integrity and handle errors.
  • Work with super talented developers, analysts and managers.
  • Always deliver on time and professionally.
  • Help us find the bad guys and take them down!



  • At least 4 years experience supporting  Windows / Mac OS, Basic Networking, and other IT services.
  • Startup experience - Great advantage
  • Passion for Technology 
  • Excellent communication skills, verbal and written
  • Professional english capabilities - must
  • Service oriented and eager to help.
  • Experience with Cloud services :G-suite (Google drive, gmail) - must
  • Ability to work independently and handle multiple and varied requests.
  • Familiarity with Zero trust model /AWS/GCP/Azure
  • Availability for 5 working days at the office in Ramat Gan, Bursa (once a week in Binyamina)

About ActiveFence

ActiveFence identifies and tracks harmful content online. We support technology platforms, corporate enterprises, NGOs and governments as they fight terror, hate speech, disinformation, child sexual abuse, and other malicious activities on the internet, protecting the public online and offline. Using AI-powered technology and a cross-platform approach, ActiveFence accesses and monitors hidden sources of chatter in the deep and dark web in order to counter malicious activities online. ActiveFence has become a trusted partner to a variety of organizations in the battle against bad actors across the globe.